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Privacy Policy

Total Cladding and Roofing LLC
Effective Date: January 1, 2026
Last Updated: May 2026

Total Cladding and Roofing LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, communication channels, and services.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Total Cladding and Roofing LLC DOES NOT share customer opt-in information, including phone numbers and SMS consent records, with affiliates or third parties for marketing or promotional purposes.

All text messaging originator opt-in data and consent records are kept strictly confidential and are used solely for communication related to our services.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Name
Phone number
Email address
Property or project address
Payment information (when applicable)
Service inquiries and quote requests
Appointment details
Communication preferences
SMS/email opt-in records and timestamps

Non-Personal Information

IP address
Browser type
Device information
Website usage data
Analytics and cookies
Referral sources and browsing behavior

Customer Communication Records

Customer support inquiries
Service history
Project details
Feedback and reviews
Communication logs

2. How We Use Your Information

We use your information to:

Respond to inquiries
Provide estimates and services
Schedule appointments
Process transactions
Send project updates
Provide customer support
Improve our website and services
Maintain communication preference records
Enhance security and fraud prevention
Send SMS notifications if consent is provided

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By providing your phone number and opting into SMS communications, you consent to receive text messages from Total Cladding and Roofing LLC related to our services.

These messages may include:

Appointment reminders
Project updates
Customer support
Service notifications
Conversational messaging

Opt-In & Consent

You will only receive SMS messages if you have explicitly opted in.
We maintain timestamped records of all SMS consent actions.
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable messaging laws and regulations.

Message Frequency

Message frequency may vary depending on your interactions with us.
Messages will relate directly to services you requested or communications you initiated.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a final confirmation message and no additional messages will be sent unless you opt in again.

Help & Support

Reply:

HELP

for assistance or contact us directly using the information below.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Supported carriers include major U.S. providers such as AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers is permitted only when necessary to support services such as:

Customer support
Appointment scheduling
SMS delivery platforms
Payment processing

All other use cases exclude SMS opt-in data and consent information.

We implement strict safeguards to protect SMS consent records and communication data.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share limited information with:

Service Providers

Third-party vendors who assist us with:

Payment processing
Appointment scheduling
Website hosting
Analytics
SMS delivery services

These providers are contractually obligated to maintain confidentiality and security.

Legal Compliance

We may disclose information:

If required by law
To comply with legal processes
To protect our rights or property
In response to lawful government requests

Business Transfers

If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction while remaining subject to this Privacy Policy.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure access controls
Encryption of sensitive data
Regular security monitoring
Employee privacy training
Secure backup systems
Breach response procedures

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Improve website functionality
Remember user preferences
Measure marketing and service effectiveness

You may disable cookies through your browser settings; however, some website functionality may be limited.

7. Your Rights & Choices

You may have the right to:

Request access to your personal information
Request corrections or updates
Request deletion of your information where applicable
Opt out of marketing communications
Withdraw consent for SMS communications
Request details about how your information is processed

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated effective date. Significant updates may also be communicated through email or website notices where appropriate.

10. Contact Information

Total Cladding and Roofing LLC
Website: www.totalcladdingandroofing.com
Email: info@tcandr.co.uk
Phone: +1 (210) 705-1197

By using our website and services, you consent to the terms of this Privacy Policy.